About Tokyo Car Service

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About Us

The Team

Our friendly customer service team handles customer inquiries and bookings and manage all details required to provide a smooth and efficient service. Customer satisfaction is our top priority. We operate a 24 / 7 customer service center where you can engage with helpful and knowable local staff at any time of the day or night, ensuring your questions are answered and that both your booking and service are trouble-free.

Our drivers are carefully vetted and trained and have years of experience as professional drivers.

 

Technology

We use the latest technology to expedite your booking and to ensure that service is delivered seamlessly. We offer online services as well as a mobile application to our clients for booking and modifying reservations. Our staff utilizes state-of-the-art transportation management software, to monitor all dispatch/field activity of the vehicles. Every part of our business is centered on providing complete satisfaction to our clients.

 

Duty of Care

Duty of Care is the governing principle behind the planning and execution of transportation services. It is what separates great companies from those that are just average. Businesses in Asia Service often suffer from internal problems like poor management and lack of consistency in adherence to acceptable protocols. Unfortunately, quick profits are valued more than customer satisfaction or reputation.

We understand that doing things a certain way and doing them well every time is the recipe for a great passenger experience. We welcome the opportunity to earn your trust through consistent, comfortable, and safe corporate ground transportation services.

 

Mission

We work to provide the best customer service and personalized travel solutions to our customers. We care upmost about our clients and their satisfaction. Our core values of service, safety, security, innovation and dedication.

We have been helping people reach their destinations in a challenging region of the world for over 15 years.

Our company has since grown in size and capabilities, but not our unwavering values of service.

 


Our Service Features


Private Airport transfer Service Car Hire Service 24hour Customer Support 
 

  • Round-the-clock customer service. Our central booking office is open 24/7 to answer your questions, receive reservations, and update last minute changes immediately.
     
  • Easy payment. We accept all major credit cards (Visa / MasterCard / AmEx), bank transfer, Paypal or cash payments.  Your credit card is only charged after service is complete according to the actual service provided.
     
  • Swift, secure online booking for immediate reservation. 
     
  • English speaking chauffeurs.  You can communicate easily with our drivers, who take you to each destination safely using the most efficient routes to avoid Tokyo's immense traffic.
     
  • Clean, new business and luxury vehicles. We provide the best condition late-model business sedans, luxury sedans, and minivans, which are regularly checked & well-maintained.
     
  • No queueing in long lines / waiting for a taxi. Prompt pick-up by professional, friendly chauffeurs to deliver you to your next destination.
     
  • Flexible change / cancellation terms.  While many limo services in Tokyo charge cancellation fees up to 1 week prior to service, we offer a free-of-charge cancellation policy up to 48hrs prior to service.
     
  • Baby Seats / Child Safety Seats Available. You and your family's safety is our highest priority, especially when traveling with young children. 

 

Our Services
 

► Tokyo Narita Airport Transfer - Private car transfer from Narita Int'l Airport to Tokyo downtown hotel.

► Tokyo Haneda Airport Transfer - Private car transfer from Haneda Airport to hotel.

► Tokyo Yokohama Cruise Terminal Transfer - Private car pick-up from Yokohama Cruise Port for transfer or service in / around Tokyo.

► Tokyo Limo Service - Rent car and driver in Tokyo downtown by half-day or day.

► Inter-City Limousine Transfer Service - Private car transfer from Tokyo to Nikko, Mt. Fuji and other nearby locations.

► Tokyo Private Tours - Visit the many famous sites of the city with private car & driver and guide.

► English Speaking Guides - Ideal for shopping, touring, dining and experiencing the culture of the region.

 

Online Inquiry Form

For inquiries, changes to bookings, cancellations or other feedback you can also use our handy online inquiry form: